ALL Product
BEST SALES
About Us
Contact Us
Shipping Policy
Return & Refund
Payment
Account
Language
Currency
Logistics
  • Language
  • Currency

Shipping Policy

04.30.2025

Clockspring Shop Shipping Policy

At Clockspring Shop, we strive to deliver your custom-crafted timepieces as quickly and efficiently as possible. Below are the details of our shipping process to ensure a smooth experience.

Order Processing Time

  • All orders require 1-3 business days for processing before shipment.

  • Custom or engraved watches may require additional time (we will notify you if delays occur).

  • Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time & Delivery

  • Once shipped, delivery typically takes 7-15 business days (varies by destination).

  • Shipping times are estimates only and may be affected by customs, weather, or carrier delays.

  • You will receive a tracking number via email once your order is dispatched.

Shipping Destinations

  • We currently ship worldwide to most countries. Some remote locations may have extended delivery times or additional fees.

Shipping Carriers

We partner with trusted international carriers, including:

  • DHL

  • FedEx

  • EMS / Local Postal Services

Customs & Import Fees

  • International customers are responsible for any customs duties, taxes, or import fees.

  • Clockspring Shop is not liable for delays or charges imposed by customs.

  • Check with your local customs office for potential fees before ordering.

Order Tracking

  • Once shipped, you'll receive a tracking link to monitor your package.

  • If tracking shows "Delivered" but you haven't received your order, please check with neighbors or local post offices before contacting us.

Lost or Delayed Packages

  • If your order hasn't arrived within 20 business days, contact us at contact@clockspringshop.com for assistance.

  • We will work with the shipping carrier to resolve the issue.

Returns & Shipping Damages

  • If your watch arrives damaged, notify us within 48 hours with photos for a replacement or refund.

  • See our [Refund & Returns Policy] for full details.

Need Help?

For any shipping-related questions, contact:
📧 contact@clockspringshop.com

Thank you for choosing Clockspring Shop! We appreciate your trust in our craftsmanship. ⏳✨